FAQ

Shipping & Delivery

Where do you ship and deliver?
We ship live feeders across Canada. Frozen feeders (rodents and chicks) are available for local delivery only, in Calgary and surrounding/outskirt areas, and are not shipped Canada-wide.

How much does shipping or delivery cost?
Local delivery is $5 in Calgary and $10 to surrounding/outskirt areas. Canada-wide shipping on live feeders is calculated at checkout based on your location and order. Not sure which local zone you're in? Just enter your address at checkout to see your exact delivery cost, or email us your postal code and we'll confirm.

When will my order arrive?
To keep your feeders healthy, we only ship live orders when they can reach you within 1 to 2 days, so they're never left sitting in transit. If you place a shipping order mid-week and you're within that delivery window, we'll send it out; otherwise we'll ship on the next day that still gets them to you quickly.

For subscriptions, we ship all recurring orders on Mondays (or the next business day when Monday is a statutory holiday) to keep deliveries consistent. When you subscribe, we'll move your order onto that Monday schedule going forward.

Live shipments can occasionally be delayed by severe weather. If that affects your order, we'll notify you.

Do you guarantee live arrival?
Yes. We pack carefully for safe transit and stand behind live arrival. If more than 10% of a live order arrives deceased, email us at info@nutrigrubs.ca within 12 hours of delivery with a clear video of the affected feeders, and we'll arrange a refund or replacement.

Caring for your feeders

How do I keep my feeders alive once they arrive?
Each feeder's product page has specific storage and care instructions, since care varies by feeder. In short: most live insects keep best at room temperature out of direct sun, mealworms go in the fridge, and hornworms and superworms should never be refrigerated. Find your feeder in our shop for the details, or reach out and we'll help.

Ordering & Payment

Is checkout secure?
Yes. Checkout runs through Shopify's secure, encrypted checkout, and we never see or store your card details.

Subscriptions

How does Subscribe & Save work?
Choose "Subscribe & save" on any eligible product and you'll save up to 20% on every recurring order, delivered automatically on the schedule you pick. You stay in control and can change or cancel anytime (see below).

How do I pause, skip, change, or cancel my subscription?
You can manage most of it yourself, no need to email us:

1. Click Manage Subscriptions ("View my recurring orders") in the top of the site, and log in.
2. Open the subscription you'd like to change.
3. From there you can skip your next delivery, change how often it ships, reschedule the next date, pause, or cancel.
4. Make changes before your next order date so they apply to the upcoming shipment.

A few things we handle for you: to change your delivery address, delivery day, or delivery window, just email info@nutrigrubs.ca and we'll update it.

Can I add a one-time item to my subscription order?
Yes. In the same Manage Subscriptions portal, open your next upcoming order and add any product as a one-time item before your next order date. It ships together with your subscription, so there's no separate order to place.

Contact

How do I reach you?
Email us any time at info@nutrigrubs.ca. We're a Calgary-based Canadian business and always happy to help.